Lover’s Light Duo - Emotional Healing Accent

Handcrafted & One-of-a-Kind: Each Designed Mirco-Landscape is uniquely assembled in our studio, not mass-produced. Natural variations in raw stones occur—please contact customer service to confirm your order, or we will ship randomly.

Each landscape arrangement is hand-fixed with care. To prevent damage during shipping, it will be disassembled for packaging. You can easily reassemble it following the tutorial images provided.

Since plants cannot be transported internationally, the plants in the picture will not be shipped

Order Processing Time

- For made-to-order crystal art pieces, production begins after the order is placed.

- The crafting process takes approximately 5 to 15 days (based on design complexity).

- Once completed, the item is carefully packaged and shipped.

Shipping time after product is packaged:

- Standard shipping: 7-10 business days

- Express Shipping: 3-5 business days

Tracking information will be provided via email once your order has shipped

Non-Refundable Items

Due to the custom and one-of-a-kind nature of certain products, the following items are not eligible for returns or refunds:

- Custom pet jewelry (including engraved or personalized pieces)

- Uniquely crafted crystal designs

- Any custom-made or made-to-order products

- Unique Crystal Specimen

We encourage customers to carefully review their order details before purchasing. If you have any questions, please contact us at support@looziivet.com before placing an order.

Damaged or Defective Items during shipping

- Report the issue within 24 hours of receiving the package.

- Email support@looziivet.com with your order number, a detailed description of the damage, and clear photos of the damaged product and packaging.

- Once verified, we will issue an equivalent-value gift card, which can be used for a future purchase.

• - In certain cases, a replacement may be provided, subject to product availability.