Non-Refundable Items
Due to the custom and one-of-a-kind nature of certain products, the following items are not eligible for returns or refunds:
- Custom pet jewelry (including engraved or personalized pieces)
- Uniquely crafted crystal designs
- Any custom-made or made-to-order products
- Unique Crystal Specimen
We encourage customers to carefully review their order details before purchasing. If you have any questions, please contact us at support@looziivet.com before placing an order.
Damaged or Defective Items during shipping
- Report the issue within 24 hours of receiving the package.
- Email support@looziivet.com with your order number, a detailed description of the damage, and clear photos of the damaged product and packaging.
- Once verified, we will issue an equivalent-value gift card, which can be used for a future purchase.
- - In certain cases, a replacement may be provided, subject to product availability.
